Shipping policy

This policy covers how Milano Day processes, ships, and delivers orders placed through our website. By placing an order, you agree to the terms below.

Order Processing

Every order is processed within 1 business day of payment confirmation. Orders placed after 5:00 PM (EST) are processed the following business day.

Shipping Method & Delivery Time

We ship within the United States using major carriers including USPS, UPS, and FedEx, selected based on your delivery address.

  • Standard Shipping — a flat rate of $7.99 (free on orders over $85), with delivery in 4 to 6 business days from the date of shipment

Delivery estimates begin counting from the ship date, not the order date, and are not guaranteed. Carrier-side delays caused by weather, high demand, or logistical disruptions are outside our control, though we'll always help resolve issues where we can.

Order Tracking

A shipping confirmation email with a tracking number is sent as soon as your order leaves our facility. You can also check your order status anytime through the tracking tool built into our website. Tracking updates typically appear within 24 to 48 hours of dispatch.

Shipping Coverage

We currently ship to addresses within the United States only. International shipping is not available at this time.

We are unable to deliver to PO Boxes. A standard residential or business street address is required at checkout.

Sales Tax

Since all orders ship domestically, customs fees and import duties do not apply. Applicable state and local sales tax will be calculated and added at checkout based on your shipping address, consistent with standard U.S. tax requirements. This is separate from your shipping charge.

Address Accuracy

Please confirm your shipping address is complete and correct before submitting your order. If a correction is needed, contact us at info@milanoday.shop within 3 hours of placing your order — once an order enters processing, we're unable to guarantee changes, and we are not responsible for packages delivered to an incorrect address provided at checkout.

Multi-Item Orders

Orders containing multiple products may ship in separate packages and arrive on different days. There is no additional shipping charge for split shipments, and tracking information is provided for each package.

Lost, Delayed, or Undelivered Packages

If tracking shows your package as delivered but it has not arrived, contact us at info@milanoday.shop within 5 days so we can investigate with the carrier.

If a package remains in transit beyond the estimated delivery window, contact us within 9 days of the expected delivery date. We will coordinate with the carrier and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

Failed Delivery Attempts

Packages returned to us due to an incomplete address, unclaimed delivery, or refused shipment will prompt outreach from our team to arrange reshipment. An additional shipping charge may apply in these cases.

Order Confirmations

An order confirmation email is sent immediately upon checkout. A second email confirming shipment, including tracking details, follows once your order has been dispatched.

Contact Us

Email: info@milanoday.shop
Phone: +1 212-244-1610
Address: 225 W 35th St, New York, NY 10001, United States
Business Hours: Mon – Fri, 11AM - 7PM | Fri, 11AM - 5PM | Sun, 1PM - 5PM (EST)